Terms and Conditions

Payment Policy

Invoice is prepaid, except for COD and Net Term, and must be paid in full before shipment is released.
We accept all major credit cards, cash, check, and wire transfer. Please notice that might be fees incurred by your banker for wire transferring and we are not responsible for these fees.
All payments are due within 30 days of the invoice date unless special terms are specified.
All customers who have an overdue payment of 90 days from their invoice date will be charged a 10% late payment fee.
All customers who have an overdue payment of 120 days from their invoice date will be sent to a third-party collection agency.
Returned checks will incur a $25.00 fee.

Taxes & Shipping

There is no taxes applied to the items purchased, except for the State of California.
Shipping charges are applied to all orders (include backorders), unless special terms are specified. Shipping Methods F.O.B include: UPS Ground, UPS Red, UPS Blue, UPS 3 days, US Mail, Priority, EMS, FedEx, Sterling, and customer pick-up. Please consult with our customer service for shipping options and charges.
It is customer responsibility to carefully inspect all the outside cartons and the merchandise upon arrival of the shipment and report any missing and damages on the freight bill. We are not responsible for any damaging and missing merchandises due to mishandling during shipping. However, we will assist customers to recover losses due to the incident.

Return and Exchange Policy

There is a 1 year warranty for manufacturer’s defective frames, only for retail customers.
All non-defective frames, except for special ordered items, discounted items and closeout items, can be return or exchange within 6 months from the original purchase. only for retail customers. Return of discontinued items and closeout items will just give half price credit.
All frames being returned must be in good resalable condition including the frame, the backing card, the case, and also the original invoice. Promotional items must also be returned as well, or we charge $0.85 per case, $0.85 per pencil bag, and $5.00 for each yo-yo.
There is a 20% restocking fee for frame being returned after a period of 6 months. All frames return after 1 year will have no value.
Return frames must be received by our receiving department before any credit and replacement are issued.
We are not responsible for returned merchandise not belong to our company, and the returned merchandise will be discarded in 10 days after we receive it.

*These terms and conditions supersede any prior Alpha Viana Inc. policies and can change without prior notice.